I found the return process inefficient as one needs to write an email, I did so. I hadn’t received a reply in 3 days.
However, after reaching out again, I received an instant response and honest apology. Due to my bad experience I also received free return shipping. Customer satisfaction is really important to the company.
Quality of the product was very nice.
Thank you for contacting us. As I said in our email dialogue: We are immensely sorry to learn about your experience. We are always doing our best to answer within 24 hours, but this one slipped on us. Please accept our sincere apology.
Wonderful coat. Best buy🤩
Overraskende nok så er jakken litt ulik den jeg prøvde på i butikk (der hadde de ikke riktig farge i str S, derfor bestilte jeg på nett). Knappene er forandret tror jeg, men viktigst er at passformen er forskjellig - litt videre/mindre rett... Irriterende siden den i butikken passet veldig godt. Men samtidig har den fått en innerlomme, praktisk.
Ellers er kåpen veldig god; lett, vanntett og akkurat passe varm.
Super happy with the Zenith coat, it is so soft and comfy yet has all the weather protection one needs: high collar, long length, water- and wind-proof, warm, but not too warm.. Just perfect! Especially for the Bergen weather where it rains more than 200 days a year! Oh, and it is also brimming with smart little details, such as the sleek lining, the wash label hidden in a liner pouch so it doesn't cause bobbling to jumpers you wear - and the two ingenious reflex straps that can just be unbuttoned either side of the bottom of the coat for built in safety features! Love it!