How long does shipping take?
Orders are usually processed and shipped within 1–2 business days. Orders placed on Friday, Saturday or Sunday will normally be shipped the following Monday or Tuesday.

Delivery time is typically 2–5 business days, depending on your location. Orders are shipped from our warehouse in Sweden, and orders within Norway may also be shipped from our Norwegian warehouse.

You will receive tracking information by email once your order has shipped.

Where do you ship?
We ship worldwide, with the exception of countries where shipping is not currently available.

Orders to the US are currently processed manually. Please contact support@scandinavianedition.com before placing an order to the US.

Do I have to pay duties or import taxes?
We ship on DDP (Delivered Duty Paid) terms, meaning that duties and import taxes are covered by us, with no extra or hidden fees upon delivery.

In rare cases, local carriers or customs authorities may still request an import payment. If this happens, please contact us before paying where possible.

Which shipping carriers do you use?
Depending on your location, orders are shipped with UPS, DHL, PostNord or Posten.

Return Fee Overview:
Germany — 9 EUR
Austria — 9 EUR
Sweden — 50 SEK
US — Manual orders only. No returns.

The fee is set to cover return shipping to our warehouse and will be deducted from your refund.

All other countries have free returns. Exchanges are always free.

We highly recommend reaching out to our support team if you are uncertain about sizing. In most cases, we are able to find the optimal fit based on information given about heigh, body type, weight if you are comfortable sharing (no need if you prefer not to share), and references to sizing from other brands.

How long do I have to return my order?
You have 14 days from the day you receive your order to register and return your item.

What condition does my return need to be in?
Items must be returned unused and in their original condition, with all original tags attached and in a condition suitable for resale.

Please make sure your return is free from perfume, smoke, deodorant, stains, marks, pet hair and other signs of use.

Items that have been worn, washed, damaged or otherwise show signs of use may be subject to a deduction from the refund or may be rejected.

Are returns free?
Returns are currently free worldwide except:

Germany — 9 EUR
Austria — 9 EUR
Sweden — 50 SEK
US — Manual orders only. No returns.

The fee will be deducted from your refund.

The return fee does not apply if the return is due to a defective, damaged or incorrectly shipped item.

How do I return my order?
We strongly recommend using our return portal. It is the easiest and fastest way to register and process your return.

You may also arrange your own return shipping, but returns sent outside our return portal may take longer to process.

Can I return sale items?
Yes. Sale items can be returned under the same return conditions as full-price items.

What if I received a defective or incorrect item?
If you receive an item that is defective, damaged or different from what you ordered, please contact us at support@scandinavianedition.com before returning it.

We will provide instructions for the return and cover the applicable return costs.

Can a handling fee apply to my return?
To ensure fair use of our free shipping and returns policy, we reserve the right, in cases of repeated or excessive ordering and returning, to apply a handling fee of up to €50.

This may apply where orders are repeatedly placed in unusually large quantities and subsequently returned, particularly where items show signs of use.

How do I register a return?
Register your return through our return portal and follow the instructions provided.

The portal allows you to register your return, generate the necessary return documentation and, where available, create your return label.

Can I use my own shipping label?
Yes. You may arrange your own return shipping if you prefer.

However, we strongly recommend using our return portal, as returns sent outside the portal may require additional manual processing and can take longer to process.

Do returns from outside the EU and Norway require anything extra?
For returns from countries outside the EU and Norway, additional customs documentation may be required to ensure the package can be re-imported to our warehouse in Sweden.

In these cases, please allow 1–2 business days for us to prepare the required documents.

The documents must be printed by you and handed to UPS together with your return package. This documentation is necessary to ensure the return can be correctly re-imported to our warehouse.

How long does the return shipping take?
Please allow approximately 3–5 business days for the return shipment to reach our warehouse.

Return shipping times may vary depending on your location and carrier.

Can I exchange an item?
Yes. We offer exchanges directly through our return portal.

Simply register your return, select the item you would like to exchange and follow the instructions in the portal. The process is handled through the same return flow, making exchanges quick and straightforward.

Can I exchange for another size or colour?
Yes, provided the desired size or colour is available.

What if the item I want is no longer in stock?
Exchanges are subject to stock availability. If the requested item is unavailable, you can return your original item and place a new order for the item you want.

Can I exchange an item that is defective or incorrect?
Yes. If you have received a defective, damaged or incorrect item, please contact us at support@scandinavianedition.com and we will assist you.

How long does a refund take?
Please allow approximately 6–11 business days for the full return and refund process:
3–5 business days: Return shipping to our warehouse
2–5 business days: Return processing and inspection at our warehouse
1–3 business days: Refund processing by your bank or payment provider

These are estimated processing times and may vary depending on your location, carrier and payment provider.

When will my refund be issued?
Once your return has arrived at our warehouse, it will be inspected and processed. Once approved, your refund will be issued to your original payment method.

Will I receive my original shipping cost back?
For returns made under the statutory right of withdrawal, the original standard delivery cost will be refunded. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.

My refund has been issued, but I haven't received it. What should I do?
First, check your bank account or payment provider.

If the refund has been issued by us but has not yet appeared, please allow additional processing time from your bank or payment provider.

If you still have not received your refund after the expected processing period, please contact us at support@scandinavianedition.com.

What does the guarantee cover?
In the unlikely event that a product is damaged due to a manufacturing or material defect, we take responsibility for our work and will assess the issue and find a suitable solution.

How do I make a claim?
Please fill out our warranty form here. You’ll be guided through each step of the process. Once we receive your submission, our team will review your case and get back to you with a suitable solution as soon as possible.

What happens if my product is damaged during shipping?
If your product arrives damaged, please contact us immediately so we can assess the damage and arrange a suitable solution.

How do I care for my jacket?
We recommend always following the care label instructions and avoiding harsh chemicals or fabric softeners to preserve your gear’s warmth, comfort and durability.

For more detailed care instructions, click here.

What materials do you use?
We use recycled polyester for synthetic insulation, bluesign®-approved fabrics, RDS-certified down and PFC-free materials across our clothing to combine performance with a more responsible approach to material selection.

Where can I learn more about sustainability?
Click here for more in-depth information about our approach to sustainability.

Which size is right for me?
Please refer to the size chart on the product page, located under the size selection.

Our size chart is based on body measurements, so you should use your own body measurements as a reference. The size chart does not account for the different fits of our jackets.

For example, an oversized jacket may feel larger than expected, but this is intentional and part of the design. If you prefer a more fitted or snug feel, you may want to size down.

Can I get personal size advice?
Yes! We offer personal sizing recommendations. Please contact us here, and we’ll do our best to help you find the right size

An item is out of stock. Is there any more available?
We sometimes have additional stock outside our webshop. We recommend contacting us here to double-check availability.

When do you restock?
We usually restock twice a year: in August for the Autumn/Winter collection and in February for the Spring/Summer collection.