Refund policy
RETURNS
We accept returns within 14 days of receiving your order.
To be eligible for a return, items must be in their original, unused condition with all original tags attached. Items must be returned in a condition suitable for resale.
Please make sure your return is free from perfume, smoke, deodorant, stains, marks, pet hair and other signs of use. Items that have been worn, washed, damaged or otherwise used beyond what is necessary to inspect the item may be subject to a deduction from the refund or may be rejected.
We strongly recommend using our return portal to register and process your return. This provides the smoothest and fastest return process.
You may also return an item using your own shipping label. Please note that returns sent outside our return portal may take longer to process.
RETURN FEE
Germany: A €9 return fee applies to returns. The fee will be deducted from your refund when using our return portal.
All other markets: Returns are currently free of charge.
The return fee does not apply where the return is due to a defective, damaged or incorrectly shipped item.
REFUNDS
Once your return has been received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 1–3 business days for us to process the refund after the return has been approved. Your payment provider may require additional time before the refund appears in your account.
For returns made under the statutory right of withdrawal, the original standard delivery cost will be refunded. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.
LATE OR MISSING REFUNDS
If you have been notified that your refund has been issued but have not received it yet:
- Check your bank account again.
- Contact your card issuer or payment provider, as it may take some time for the refund to be posted.
- Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at support@scandinavianedition.com.
SALE ITEMS
Sale items may be returned in accordance with the applicable return and withdrawal rights.
EXCHANGES
We currently do not offer direct exchanges.
If you would like a different size or colour, please return your original item and place a new order for the desired item.
If you have received a defective or incorrect item, please contact us at support@scandinavianedition.com and we will assist you.
DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective, damaged or different from what you ordered, please contact us at support@scandinavianedition.com before returning the item.
We will provide instructions for the return and cover the applicable return costs.
GIFTS
If the item was purchased as a gift and shipped directly to you, the refund will be issued to the original purchaser and payment method.
RETURN SHIPPING
Please register your return through our return portal whenever possible. The portal provides the easiest and fastest way to process your return.
If you choose to arrange your own return shipping, please ensure that the parcel is securely packaged and sent with a trackable shipping service. Scandinavian Edition cannot be held responsible for returns that are lost in transit when the return is arranged independently.
For questions regarding a return, please contact us at support@scandinavianedition.com.